1. Scope of This Policy

This Privacy Policy applies to personal information collected through our website, telephone calls, text messages, emails, online forms, Jobber account tools, estimates, quotes, work orders, invoices, payment transactions, customer-service communications, and in-person service interactions.

This Policy applies to residential customers, commercial customers, prospective customers, property managers, vendors, website visitors, and other individuals who communicate or conduct business with us.

2. Information We Collect

Depending on how you interact with us, we may collect the following types of information:

• Your name and the name of your business or organization.
• Your telephone number and email address.
• Your billing address, service address, and mailing address.
• Property-access instructions, gate codes, lockbox details, or scheduling instructions you provide.
• Information about the services you request.
• Property details, window counts, photographs, measurements, access conditions, and service notes.
• Estimate, quote, appointment, job, invoice, and payment history.
• Messages, emails, call details, photographs, and other communications exchanged with us.
• Customer feedback, reviews, questions, complaints, or damage reports.
• Information needed to process payments, refunds, disputes, or account balances.
• Website information such as browser type, device type, IP address, referring page, and pages viewed, when collected by our website or service providers.
• Any other information you voluntarily provide to us.

Please do not send highly sensitive information through ordinary text messages, email, or website forms unless it is reasonably necessary for the service you are requesting.

3. How We Collect Information

We may collect information:

• Directly from you when you call, text, email, or speak with us.
• When you complete a website, estimate, booking, or service-request form.
• When you approve a quote or electronically sign an agreement.
• When you schedule or receive services.
• When you make a payment or request a refund.
• When you communicate through Jobber or another customer-management platform.
• From an authorized property owner, tenant, property manager, employee, family member, or representative.
• Automatically through our website and related technology providers.
• From publicly available sources when reasonably necessary to locate or service a property or business.

4. How We Use Information

We may use personal information to:

• Respond to questions and estimate requests.
• Prepare and deliver estimates, quotes, work orders, and service agreements.
• Schedule, perform, manage, and document services.
• Communicate appointment confirmations, reminders, arrival notices, delays, and service updates.
• Send invoices, receipts, account statements, and payment reminders.
• Process payments, refunds, credits, and payment disputes.
• Maintain customer, property, service, and business records.
• Provide customer support and respond to service concerns.
• Investigate damage claims, safety concerns, suspected fraud, or misuse.
• Improve our services, website, scheduling, communication, and business operations.
• Protect our customers, employees, equipment, property, and legal rights.
• Comply with insurance requirements, court orders, laws, regulations, and lawful requests.
• Send promotional or seasonal service information where permitted by law and consistent with your communication choices.

5. Text Messaging and Mobile Information

When you provide your mobile telephone number, you may receive service-related text messages from Squeaky Clean. These messages may include:

• Responses to estimate or service inquiries.
• Appointment confirmations and reminders.
• Arrival notifications and scheduling updates.
• Weather delays or rescheduling notices.
• Questions related to your property or requested service.
• Quote, invoice, payment, and receipt notifications.
• Customer-service follow-ups.
• Occasional seasonal or promotional messages when permitted and appropriate.

Message frequency varies depending on your relationship with us, active service requests, appointments, billing activity, and communication preferences. Message and data rates may apply.

You may opt out of nonessential text messages at any time by replying STOP. You may reply HELP for assistance or contact us directly at (231) 409-1013.

Opting out of text messages does not cancel an appointment, service agreement, invoice, or amount owed. We may still contact you through another appropriate method regarding active services, emergencies, account administration, or legally required notices.

Consent to receive text messages is not a condition of purchasing our services unless text communication is reasonably necessary to administer a service specifically requested by you.

6. Payment Information

When you make an electronic payment, payment information may be collected and processed by Jobber Payments, Stripe, banks, card networks, or other authorized payment-service providers.

Depending on the payment method, these providers may collect your name, billing address, card or bank information, transaction details, device information, and information used for fraud prevention or payment verification.

Squeaky Clean generally does not receive or store your complete payment-card number when payment is processed through a third-party provider. We may receive limited information such as the card brand, last digits, expiration information, payment status, transaction amount, and transaction identification number.

Payment processors handle personal and transaction information under their own privacy policies, security procedures, and legal obligations. Stripe states that it processes end-customer transaction data to complete payments, prevent fraud, manage disputes, and provide payment services. :contentReference[oaicite:1]{index=1}

7. Jobber and Other Service Providers

We use Jobber and may use other service providers to manage customer information, estimates, scheduling, appointments, communications, work orders, invoices, payments, and business records.

Information entered into or transmitted through these systems may be processed and stored by the applicable provider. These providers may process information on our behalf and may separately process information as described in their own privacy policies.

Jobber explains that it may retain information for legitimate business, security, fraud-prevention, legal, dispute-resolution, and recordkeeping purposes, even when some information is requested to be removed. :contentReference[oaicite:2]{index=2}

Service providers may include:

• Customer-relationship and field-service management platforms.
• Payment processors, banks, and card networks.
• Website hosting, email, telephone, and text-messaging providers.
• Accounting, bookkeeping, document-storage, and business-software providers.
• Insurance providers, professional advisers, and claims administrators.
• Marketing, analytics, or website-support providers where used.

We provide service providers only the information reasonably necessary for them to perform their services, administer transactions, maintain security, or comply with law.

8. How We Share Information

We may disclose personal information:

• To employees and contractors who need the information to provide services.
• To Jobber and other technology providers that support our business.
• To payment processors, banks, and card networks for transaction processing and fraud prevention.
• To accountants, attorneys, insurers, claims professionals, and other professional advisers.
• To property owners, managers, or authorized representatives involved in the requested service.
• To law enforcement, regulators, courts, or government authorities when required or permitted by law.
• To protect the safety, property, legal rights, or security of Squeaky Clean, our customers, employees, or others.
• In connection with a business sale, merger, financing, restructuring, or transfer of assets, subject to appropriate confidentiality protections.
• With your direction, authorization, or consent.

We do not authorize service providers to use customer information for unrelated purposes merely because they receive information while performing services for us.

9. Sale of Personal Information

Squeaky Clean does not sell or rent customer names, telephone numbers, email addresses, service histories, payment information, or text-message consent information to third parties for their independent marketing purposes.

We may disclose information to service providers performing business functions on our behalf. Such operational disclosure is not intended as a sale of personal information.

10. Website Data and Cookies

Our website and website-service providers may use cookies, log files, analytics tools, or similar technologies to operate the website, understand website traffic, remember settings, improve performance, identify technical problems, and protect against misuse.

Information collected automatically may include your IP address, browser type, device type, operating system, referring website, pages visited, approximate location, and the date and time of your visit.

You may be able to limit cookies through your browser settings. Disabling cookies may affect certain website features or functions.

11. Property Photographs and Service Records

We may take or receive photographs and videos of a property to prepare an estimate, document access conditions, record preexisting damage, track job progress, confirm completed work, investigate a concern, train employees, or maintain business and insurance records.

We will not intentionally publish identifiable photographs of a private residence, customer, vehicle license plate, personal belongings, or other sensitive property details for advertising without permission or another lawful basis.

Customers should avoid including people, private documents, access codes, financial details, or unrelated personal information in photographs sent to us.

12. Information Security

We use reasonable administrative, physical, and technical measures intended to protect customer information against unauthorized access, misuse, loss, alteration, or disclosure.

These measures may include password protection, access limitations, reputable technology providers, employee procedures, software security, secure payment processing, and record-management practices.

No website, email account, text-message system, payment system, electronic storage system, or internet transmission can be guaranteed to be completely secure. Customers should use reasonable care when transmitting personal information electronically.

13. Data Retention

We retain information for as long as reasonably necessary to provide services, maintain customer and property history, manage warranties or service concerns, process payments, collect amounts owed, maintain tax and accounting records, address disputes, protect legal rights, comply with insurance requirements, and satisfy legal obligations.

Retention periods may vary depending on the type of information, the nature of the customer relationship, contractual requirements, applicable law, and the capabilities of our service providers.

Some information may remain in backups, financial records, transaction histories, archived communications, or legally required records after an account or active customer relationship ends.

14. Your Choices and Privacy Requests

You may contact us to:

• Ask what personal information we maintain about you.
• Request correction of inaccurate contact or account information.
• Request deletion of information that we are not legally or operationally required to retain.
• Update your communication preferences.
• Withdraw consent where processing is based on your consent.
• Ask questions about how your information has been used or disclosed.

We may need to verify your identity before completing a privacy request. We may deny or limit a request where retaining or processing information is necessary to complete services, maintain financial records, establish or defend legal claims, prevent fraud, protect safety, comply with law, or preserve the privacy rights of another person.

To submit a request, email This email address is being protected from spambots. You need JavaScript enabled to view it. or call (231) 409-1013.

15. Children’s Privacy

Our website and services are intended for property owners, tenants, businesses, and adults arranging property services. They are not directed toward children under 13.

We do not knowingly collect personal information directly from children under 13 through our website. A parent or guardian who believes a child has submitted personal information may contact us to request its removal.

16. Third-Party Websites and Services

Our website, estimates, invoices, emails, or messages may contain links to third-party websites or services, including Jobber, payment processors, social-media platforms, map services, or review websites.

We do not control the privacy, security, content, or business practices of third-party websites. Customers should review the privacy policies of those providers before submitting information to them.

17. Changes to This Privacy Policy

We may revise this Privacy Policy as our services, website, technology, providers, or legal obligations change.

The current version will be posted on this page with an updated revision date. Material changes may also be communicated through email, text message, our website, Jobber, or another reasonable method when appropriate.

18. Contact Information

Squeaky Clean of T.C. LLC
Mailing address: INSERT BUSINESS MAILING ADDRESS
Traverse City, Michigan
Phone or text: (231) 409-1013
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: TCWindows.net